Privacy Policy & Protected Health Information
Last Updated: August 2026 • Effective Immediately
At ao opinion ("ao opinion", "we", "our", or "us"), safeguarding your privacy and the confidentiality of your sensitive medical records is our highest institutional priority. This policy outlines how we collect, handle, encrypt, and safeguard your medical information when you request a medical second opinion.
1. Information We Collect
To provide an accurate, high-quality medical second opinion, we collect only necessary clinical and contact details that you explicitly provide to us:
- Contact & Demographic Information: Your full name, email address, phone/WhatsApp number, age, sex, and geographic location.
- Medical & Health Records: Clinical summaries, physician consult notes, discharge summaries, surgical reports, prescription histories, and treatment recommendations.
- Diagnostic Imaging & Lab Results: MRI, CT, X-ray, PET scans, DICOM archives, ultrasound reports, pathology slides, biopsy analyses, and blood test results.
- Specific Questions & Inquiries: Specific medical concerns, surgical doubts, or alternative therapies you wish the doctor to evaluate.
2. How We Use Your Health Data
Your health data is used strictly for clinical case evaluation. Specifically:
- Matching your case with an appropriately experienced consulting doctor.
- Enabling the assigned doctor to conduct a thorough diagnosis and treatment review.
- Generating and securely transmitting your written second opinion report.
- Delivering and archiving your final written physician evaluation.
3. Encryption & Security Standards
We implement comprehensive technical, physical, and administrative safeguards designed in alignment with international health data standards:
All stored medical documents and scan archives are encrypted at rest using military-grade AES-256 protocols.
All communications between your device, our servers, and our physicians occur over encrypted HTTPS/TLS 1.3 channels.
4. Access Control & Authorized Physician Panel
Only the single matched physician assigned to your case and your designated clinical care coordinator have access to your uploaded files. Our physicians are bound by strict medical licensing confidentiality standards and legally binding Non-Disclosure Agreements (NDAs).
5. Data Retention & Your Right to Permanent Deletion
You maintain total ownership of your medical data. At any time following the completion of your consultation, you may request the immediate, permanent purging of all your uploaded files, reports, and communication records by emailing our Data Privacy Officer at aoopinion1@gmail.com or contacting our concierge on WhatsApp.
6. Third-Party Messaging Channels (WhatsApp, Telegram)
When communicating with our concierge via third-party end-to-end encrypted messaging services such as WhatsApp or Telegram, standard platform security and privacy terms apply. We advise patients transmitting sensitive files to verify they are connected to our verified accounts listed on this site.
7. Privacy Inquiries & Contact
If you have any questions regarding this Privacy Policy or wish to exercise your data access or deletion rights, please reach out to: